Online Reputation Management

Understanding the impact of customer ratings with online reputation management is influential to every business, whether it is big or small corporation.
It is a formal process to increase positive rating reviews from customers and clients by offering feedback on products, services, or brands and filtering out negative responses or poor reviews.

• DFS will create a small consumer satisfaction survey that can be sent by email or text to consumer database.
• After filling the online survey, satisfied customers are redirected to an online rating site like Google, Yelp, and others to leave a positive review.
• While dissatisfied customers will remain on the satisfaction survey to answer additional questions about their experience.

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Benefits from our ORM service: