Direct Field Services Pvt. Ltd. is a Market Research, Data Collection firm, dedicated to deliver quality performance by matching the right need with the correct solution. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.
Whenever there is an interaction between a customer and sales staff, there is an opportunity for Mystery Shopping. We have substantial area of expertise in Mystery Shopping Market Research, to measure quality of service, or compliance with regulation, or to gather specific information about products and services.
Mystery Auditing is a key business solution for Retail, Automotive, Food & Beverage, Hospitality, Luxury etc. The purpose of a Mystery Audit is to provide a true and unbiased account of the customer experience.
We have conducted mystery shopping programs with many leading Indian and international brands. Also, we have a team of experienced face to face mystery shoppers who have conducted hundreds of mystery shops within various organizations.
Customer Experience Mapping
Customer Centricity Programs
Benchmarking Audits
Internal Audits
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